We aim to fulfill all online orders within two business days. Shipping speed and cost is decided by the customer at checkout.
For store pickup orders, we aim to prepare all items for pickup within 1 business day. A notification will be sent to the email address on the order when items are ready for pickup.
Once an order is ready for pickup, items will be held for up to 7 days, after which unclaimed items will be restocked and a refund issued for store credit.
We accept returns on unused merchandise in its original packaging and with all original tags. Returns must be made within 14 days of purchase. Please email firstname.lastname@example.org to coordinate an exchange.
For shipped returns, return requests must be made within 14 days of original purchase. We recommend shipping returns with tracking. We are able to send a return label and deduct the return shipping cost from the refund.
Gifts may be returned for store credit.
Please note that all vintage items, sale items, and special orders are final sale. No exceptions.